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Searching
Fill the 'Hotel Booking' form on the 'Home'
page. Select your preferences from 'Sorted By'
menu once you get the results. Get relevant
results by clicking on 'Best Sellers', 'Price' or
'Star Ratings' options.
Click on 'Advance Search' option, if you
want to get exact results that you are looking
for. You can get more filtered results by checking
options like 'Swimming Pool' and 'Pets Allowed'.
You can find the address on the hotel page.
More details including a phone number will be
provided in the confirmation email that you will
receive after you have made the reservation.
Click on 'Description' of the desired hotel
to find travel information with details on
location and directions besides amenities offered.
On the top left there is an extensive map of the
area around the hotel.
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Room Types
A double room has one double bed. A twin
room has two single beds.
This possibility depends on the hotel's
policy and availability. In general, one extra bed
for one child is available at a minor additional
charge. We advise you to contact 'Customer Care'
of that respective hotel for precise information.
All the information you see on the pages of
a particular hotel is supplied by the hotel
itself. We at Hotels Angel do not have any
additional information available. In order to find
out if a hotel has your desired room type
available, you may request for more information
when going through the booking process.
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Pricing
No, we will not charge you a reservation
fee.
Once you have retrieved the availability for
a specific hotel for the requested dates, please
click on the room name to find information about
breakfast, taxes and room facilities.
It depends upon the
individual policies of the hotel. However, we
suggest you to confirm once before you opt for
booking.
All information, pricing,
special offers, etc. are supplied by the hotels
themselves and can only be guaranteed and
confirmed by the hotels. After you submit your
booking request, you will receive a confirmation
email from our booking partner in which the price
of your booked stay will be specified. In the
unlikely event of any discrepancies, you will be
able to contact our booking partner or the hotel
directly based on the contact information provided
in the confirmation email.
We provide the best
available rates for the dates of your stay.
Discounts are already included and therefore it is
not possible to have any other discount on the
confirmed price.
No, not when booking
through our website. You would have to book
through the organization issuing the voucher in
such case.
Our hotel booking database
is a self-service booking system, which, along
with the high volume of reservations made, allows
us to offer very competitive pricing.
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Credit Cards and Payments
In general, your credit
card details are only required as a guarantee for
the hotel in case you don't arrive or cancel too
late. This might result in a "no-show"
charge (generally the equivalent of a one-night
stay) by the hotel. We at Hotels Angel do not
have access to your credit card details and will
not charge your credit card. Our booking partner
will not charge your card either. You will pay
for your stay at the hotel.
ou will pay for your
stay at the hotel. If the hotel requires a
deposit, it will be clearly mentioned on the
hotel's information pages. Please note that some
hotels perform a pre-authorization check on your
credit card as an extra guarantee. A
pre-authorization is a validity check to reserve
a certain amount that would guarantee the room.
This amount may correspond to the price of one
night or to the total cost of your reservation.
Once the credit card has been validated, the
reserved amount will be released.
MasterCard, Visa and
American Express are accepted as a guarantee.
However, it is possible that the hotel does not
accept all of these cards for payment. Please
check the "Accepted credit cards"
section on the hotel's "How to Book"
page.
You pay the room bill in
cash or by credit card at the hotel.
Such arrangements depend
on each hotel's policy. Therefore, you will need
to contact the hotel directly. The hotel's
contact details can be found in the confirmation
email you will receive after you make your
reservation.
Yes. Your credit card
details are only needed for guarantee purposes.
You can pay at the hotel using the payment method
of your choice.
Neither Hotels Angel,
nor our booking partner ever charges our guests'
credit cards. The charge has been performed by
the hotel. Therefore, you will need to contact
the hotel directly. The hotel's contact
information can be found in your reservation
confirmation email.
Unfortunately all hotels
require a credit card to guarantee a reservation.
We are not able to process any reservation
without a credit card.
Your credit card
information is sent to the hotel and our booking
partner through a secure server, using the
latest, most secure technology available, which
encrypts all your personal and credit card
details. The encryption method used is the
industry standard "Secure Socket Layer"
(SSL) technology. The SSL certificate has been
issued by Thawte.
Our booking partner also uses a firewall which
protects their servers and network against
unauthorized access.
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Reservation Process
Our online hotel
booking system is self-service, which allows us
to offer discounted rates. The easy-to-use
interface makes it possible for you to search
for hotels, check real-time availability and
pricing, and make a booking yourself. Please use
the search form to find a suitable hotel for
your stay. Your booking will be made directly
between you and the hotel.
When you have completed
all steps of the reservation process, an instant
on-screen confirmation will appear. It will show
your reservation details as well as your booking
number. We advise you to print it out. Within a
couple of minutes, you will receive a
confirmation email containing more information
such as the hotel's contact details.
Unfortunately, we do not
take bookings by telephone or email.
When you make a booking,
please check your email address. A confirmation
email should arrive within a couple of minutes
of your booking. The most common reason for not
getting a confirmation email is typing your
email address incorrectly. Therefore, please
double check your email address and make sure
your mailbox is not full before finalizing your
reservation. Also, in some cases (e.g. if your
spam filter settings are too strict) the
confirmation email may end up in your
"Spam" folder. If you do not receive
an email after you have made a booking, please
send a message with your booking number and
details by using our contact form.
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Hotel Policies and Facilities
The check-in and
check-out times differ. If you are going to
arrive late or very early, we advise you to let
the hotel know in advance using the
Comments/Questions field in the reservation form
(in English or the language of the hotel if
possible), or inform the hotel directly using
the contact details you will find in your
confirmation email.
We advise you to contact
the hotel. You will find the contact details of
the hotel in your confirmation email.
You will find details
about parking facilities at or near the hotel on
the hotel's 'Description' page. If this
information is not specified, please ask the
hotel directly using the Comments/Questions
field in the reservation form.
In the
search form on the left, simply click on the
link 'Advance Search'. Now you can refine your
search by selecting different facilities, such
as 'Pets Allowed'. Information regarding the
hotel's pet policy is also often provided on the
hotel's 'Description' page.
Our online hotel booking
system is self-service, which allows us to offer
discounted rates. The easy-to-use interface
makes it possible for you to search for hotels,
check real-time availability and pricing, and
make a booking yourself. Please use the search
form to find a suitable hotel for your stay.
Your booking will be made directly between you
and the hotel.
All facilities offered
by the hotel should be listed in the 'Hotel
Amenities' section on the 'Description' page of
the particular hotel. We unfortunately do not
have any additional information available.
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Cancellation
You can cancel your reservation by clicking on
'Cancel Your Booking' option. Enter details such
as 'Itinerary Id', 'Email', 'Confirmation
Number' and 'Reason' and click on 'Submit'
button.
Cancellation policies differ per hotel. Should
you need to cancel a reservation, please cancel
in time as failure to do so may result in a
no-show charge. You will find the cancellation
policy of a specific hotel on the hotel's
website.
Hotels Angel or our booking partner will never
charge you a cancellation fee. In order to avoid
a cancellation fee from the hotel, please make
sure you cancel on time according to the
cancellation policy of the hotel. You will find
the hotel's cancellation policy on the the
hotel's website.
After you have cancelled a booking, you will
receive an email to confirm your cancellation.
If you do not receive the cancellation email,
please send a message with your booking number
and details to our booking partner. Our
partner's contact information is provided in the
confirmation email you received after you made
your reservation.
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